Customer Support & How IT Should Support Your Employees

Customer service is at the heart of what we do. It just so happens that the subjects of our client support calls can go from the basic technical issue all the way to something very complex to fix.

In Comes Our Tier Support Model…

We use a tiered support model to provide support to our clients. The basic idea is to have different levels of support, each with increasing expertise, to address different types of issues. The goal is to ensure that clients receive quick and effective support, while also maximizing efficiency for the IT service company.

How IT Services Can Apply A Tiered Support Model

Here’s how IT service companies can implement a tiered support model:

This model enables us to maximize the level of support you’re getting from Succurri.

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