Case Study: IT Support for Architects
Overview:
A high-end architectural firm specializing in designing wine tasting rooms, often resembling chateaus on vineyards. As the firm grew, its technology demands increased significantly. The firm needed to modernize from traditional drafting methods to advanced 3D modeling using Revit, AutoCAD’s premier 3D modeling tool. Additionally, they faced challenges related to remote collaboration, hardware capability, and cybersecurity.
The Challenge:
The architecture firm, led by visionary designers, required more than just reactive IT support. Key challenges included:
- Transitioning from pen-and-paper design to cutting-edge 3D modeling with Revit.
- Enabling real-time collaboration using BIM 360 for Revit models across remote teams.
- High-performance computing needs for graphics-intensive design software.
- Maintaining data security to protect intellectual property.
- Lacking a proactive IT strategy from previous providers, resulting in operational inefficiencies.
“Working with architects is great. They are artists at heart, manifesting their vision into reality. The software solutions we implemented enable them to bring their ideas to life while maintaining precision and collaboration. It’s rewarding to support such creative and innovative projects.”
— Andrew Eckstrom, Succurri VCIO
Succurri’s Solution:
Succurri provided a comprehensive Managed Services Business package tailored to the firm’s needs. Key elements included:
- Advanced Hardware Implementation
Supplied high-end, design-class computers with powerful GPUs to support Revit’s requirements, comparable to ‘Ferraris’ of computing.
- Cloud Collaboration Tool
Implemented BIM 360 for cloud-based real-time collaboration, allowing multiple architects to work on the same 3D models simultaneously.
- Microsoft 365 Licensing and Support
Enabled cloud-based file sharing and communication, vital for remote work, ensuring smooth collaboration among distributed team
- Proactive IT Management
Provided 24/7 monitoring, remote support, and automated patch management to ensure system stability and security.
- Security Enhancements
Managed antivirus, EDR (endpoint detection and response), and cloud-based email protection to secure data and intellectual property.
- Quarterly Business Reviews (QBRs)
Regular reviews to assess IT performance, plan upgrades, and align technology with business goals.
Results:
Since partnering with Succurri, Boxwood has seen significant improvements:
- Faster Issue Resolution
Reduced downtime with proactive monitoring and rapid support.
- Increased Collaboration Efficiency
Real-time model updates via BIM 360 have streamlined client presentations and internal design reviews.
- Enhanced Data Security
Improved protection of intellectual property with secure remote access.
- Leadership Confidence
Regular QBRs have provided the leadership team with strategic insights and IT planning support.
Testimonial
Why Great IT Support Matters to Architects:
Architectural firms require reliable IT solutions that support precision, creativity, and remote collaboration. Succurri’s tailored Managed Services Business package has equipped Boxwood with the technology and support needed to maintain efficiency and innovation, helping the firm focus on delivering world-class architectural designs.
