IT Support Services

Succurri is available to support you with all of your IT needs, helping you and your company reach new heights through high-quality IT support services.

Schedule a Call with Us

You’ll be able to select a time to discuss any IT support needs with us.

Service Details

Our Core Service Areas

Here are the services we offer within the broader category of IT.

IT Help Desk

We understand how important it is to have IT systems that simply work. Our IT Help Desk Services are quick, responsive, and outsourced, lifting the burden of constant troubleshooting off your shoulders.

Network Device Monitoring

Simply put, network device monitoring entails keeping an eye on your entire IT infrastructure, including servers, workstations, routers, switches, and any other connected devices.

Business Antivirus Solutions

Wondering whether your company's antivirus solution is doing its job, We can help with Business Antivirus Services that provide true protection and peace of mind.

10 BENEFITS OF MANAGED IT SERVICES

Succurri highlights the top 10 benefits of managed IT services for businesses.

Our Process

IT Support Services: Our Onboarding Process

Want to know what allows us to provide the best IT support services to our clients? It all begins with the meticulous onboarding process that we follow for each and every client.

Our thorough onboarding process allows us to gather all of the information we need to better understand your company culture, values, and processes.

Discover business goals and IT needs

During our discovery call, we seek to understand your business and your top priorities, as well as the IT requirements for supporting your business across four main areas.

The network(s) your business operates on is the backbone of your IT environment.

Information security has become an essential part of IT to protect your business from bad actors.

You might use specific software or have unique needs we need to consider.

We provide 3 tiers of helpdesk IT support service for all your people – onsite and remote.

As there is no universal remedy, our discovery phase is critical and merits investment in comprehending your business, needs, and objectives.

An on-site visit to see your business in action

The next step of our IT support services involves an onsite visit. By physically walking through the user experience, you can gain a better understanding of how your business works – seeing IT in action.

Knowing how people are interacting with technology in their day-to-day helps us determine support needs

The location of your technology may identify opportunities to streamline

We like to meet key stakeholders in our clients’ businesses and discuss how IT has been managed

Review the scope of work & provide a quote

After gathering all the necessary information, we will analyze the data to draw logical conclusions, identify IT-related issues, and recommend the best-suited IT services.

In many cases we are managing your entire IT operations, but other times we may be handling security only.

Based on our initial findings and the services you’d like us to cover, we provide you with an itemized quote for services.

Establish a master service agreement with SLAs

Upon acceptance of the presented quote, we will prepare a Master Service Agreement.

This document offers our clients comprehensive information related to the proposed project plan, services to be provided, service level agreement (SLA) for support, your investment, and terms and conditions, among other essential details.

Kick Off & Network Audit

Before we get started we want to go over the onboarding project with key stakeholders.

This is a comprehensive evaluation of a company’s technology – network, security vulnerabilities, and equipment lifecycle.

We’ll provide you with a full report of our findings during our audit. From here, we can make recommendations on early wins and manage your entire IT environment based on the scope of services we’ve agreed to – this is the start of our relationship.

IT Support Services

Succurri's IT Support Services

Providing thorough and complete IT road maps for small and midsized companies in the WA, AZ, and MT areas.

Small and midsized businesses need to be efficient to be competitive. At Succurri, we deal in efficiency. We provide comprehensive IT Consulting services to companies that are looking to leverage their company’s IT into higher degrees of productivity, and ultimately, profitability.

In order to take your business to the next level, you’ll need to cut out the redundancies in process and in cost. The most successful IT support companies will acknowledge the best ways to get the most out of the resources that are available to them. If your company is looking to enhance efficiency, and with it, boost organizational bottom-line profits, consider our professional IT consulting service. We have the knowledge and the expertise necessary to make your technology work best for you.

Professional Technology Consultants.

Our Technicians Are Versed in All Types of Business Technology.

The consultants at Succurri are extremely proficient at working with you to find business-minded solutions for any IT-related situation. We will create a customized IT roadmap that incorporates all types of information, such as:

With this information in hand, our technicians can go to work implementing technology to meet your needs, thereby delivering a complete computer infrastructure that is constructed specifically for your business. Our consulting services don’t stop there. We provide ongoing consultations to ensure that your technology is meeting all of your staff’s business needs.

Flexible Solutions That Grow When You Do

We Take Into Account Where You Are Going, Not Just Where You Are.

Improve the speed at which tasks get done by implementing technology enhancements. You can bring automation to many aspects of your business, and get more done, from more places, anytime; you just have to know where to start. Our consultants know how to put together a solid IT infrastructure and are well-versed in industry best practices.

At Succurri, we are known as the top business IT support services provider in the area and our IT solutions allow you to leverage your technology in a way that improves processes and provides superior efficiency. Take your business above and beyond with Succurri.

For more information about how the IT professionals at Succurri can help make technology work for you, contact us today.

Resources

Frequently Asked Questions

What is IT support?

The variety of services offered to people or businesses to help with their information technology needs is referred to as IT support. It includes fixing technical problems with hardware, software, networks, and other IT-related difficulties as well as delivering advice and solutions. Professionals in IT support help via a variety of channels, including phone, email, and on-site visits. IT support is to guarantee the efficient running of technological systems, swiftly addresses technical difficulties, and gives users the knowledge and assistance they need to enhance their productivity and efficiency.

What is an IT support specialist?

An IT support specialist is a professional who assists people or organizations with their information technology needs on a technical level. They are highly knowledgeable in hardware, software, networks, and computer systems. IT support professionals identify and fix technical problems, install, and configure software and hardware, help with network troubleshooting, and give users instructions and training. They may operate internally for a business or as a team within an IT service provider, providing knowledge and support to guarantee efficient IT operations and customer satisfaction.

What is remote IT support?

The term “remote IT support” describes the provision of technical help and problem-solving for computer networks, hardware, software, and system difficulties without being physically present at the place. It entails connecting to the user’s computer or network using remote access solutions like virtual private networks (VPNs) or remote desktop software. To save time and minimize disturbances to the user’s working environment, remote IT support professionals may diagnose and fix problems, install software updates, modify settings, and give instructions to users from a remote location.

What is included in IT support?

A variety of services are often included in IT support to meet different technological demands. This may entail fixing hardware and software problems, analyzing network difficulties, aiding with system setups, giving advice on how to use software, and providing technical knowledge and counsel. Additionally, IT assistance may include monitoring user accounts, upholding security protocols, performing data backups, and offering training to help users become more tech-savvy. Depending on the requirements of the company or individuals getting the help, the precise scope of IT support may change.

What is the difference between IT service and IT support?

IT service and IT support differ significantly from one another in terms of their scope and emphasis. IT services provide a wider variety of products and services, including the strategic design, implementation, and administration of technological solutions to achieve organizational goals. On the other hand, IT support focuses exclusively on the delivery of technical support, problem-solving, and troubleshooting to handle urgent technology-related issues or user demands. While IT services take a more all-encompassing approach, IT support is primarily concerned with solving current technological problems and offering user help.

What are the benefits of IT support services?

IT support services assist both people and businesses in several ways. They give prompt technical support, minimizing downtime and productivity hiccups. IT support professionals are skilled in troubleshooting and problem-solving, ensuring quick fixes for tech-related issues. IT support services provide proactive monitoring and routine maintenance to assist stop problems before they get out of hand. Additionally, users may receive direction, instruction, and advice from IT support services, which can help them become more tech-savvy and make the most use of their technological resources. Overall, IT support services enhance user experience, maximize technological performance, and contribute to the efficient running of IT systems. Looking for managed IT support in WA, AZ, or MT? Call Succurri today!

What is the purpose of IT services?

The purpose of IT services is to efficiently manage and support people or organizations technological demands. IT services strive to optimize IT infrastructure and operations, increase overall efficiency and productivity, and match technological solutions with business objectives. They provide a broad spectrum of services, such as strategy planning, execution, maintenance, and support. The goal is to employ technology to facilitate smooth operations in the digital age, enhance user experiences, secure data, and promote corporate development.

Which of the following would be a reason a company would outsource their IT support?

A business could decide to outsource its IT assistance to gain access to specialist knowledge and resources. Through outsourcing, businesses may access a committed team of IT specialists with a diverse set of abilities. Compared to employing and keeping an internal IT team, it may be more affordable. Additionally, outsourcing IT support may provide companies access to cutting-edge technology, better service standards, and scalability, letting them concentrate on their core competencies while depending on outside professionals for effective and dependable IT assistance.