Case Study: IT Services & Support for a Specialized Healthcare Provider
Client Overview:
Based in Everett, WA, this healthcare company specializes in the collection of specialty plasma and blood component products, which are critical for antibody research. Operating in a highly regulated environment, the company needed to maintain robust IT systems, data security, and operational efficiency:
The Challenge:
The healthcare provider faced several critical challenges:
- Frequent IT disruptions, leading to downtime and inefficiencies.
- Outdated and unsupported legacy business management software crucial for daily operations.
- Increasing data security concerns due to the sensitive nature of plasma and blood component data.
- Compliance challenges related to healthcare regulations, requiring reliable data tracking and secure data storage.
- Inefficiencies in backup and disaster recovery processes, risking data loss and prolonged outages.
“Working with healthcare clients like this one is incredibly rewarding. Their commitment to innovation in plasma and blood component research means they need IT systems as specialized and robust as their processes. It’s fulfilling to support such impactful work.”
— Andrew Eckstrom, Succurri VCIO
Succurri’s Solution:
Succurri tailored a Managed Services Business package specifically for the client’s unique needs. The solution included:
- 24/7 IT Support
Providing continuous monitoring and immediate assistance to minimize downtime and keep operations smooth.
- Advanced Cybersecurity Measures
Implementing managed firewalls, antivirus, and EDR (endpoint detection and response) to protect against cyber threats.
- Custom Software Modernization
Upgraded the legacy business management software, modernizing it to meet current standards while retaining its unique competitive edge.
- Cloud Optimization
Migrated to a lean, cloud-based infrastructure, reducing the need for expensive local servers and enabling flexible remote work.
- Disaster Recovery Planning
Implemented regular backups, data recovery procedures, and testing to ensure business continuity.
- Strategic IT Leadership (vCIO)
Provided ongoing IT strategy and compliance alignment, including regular system updates and proactive risk management.
Results:
Since implementing Succurri’s solution, the healthcare company has seen remarkable improvements:
- Improved Efficiency
Downtime significantly reduced, leading to consistent operational productivity.
- Data Security & Compliance
Successfully meeting stringent healthcare data protection standards with proactive monitoring.
- Future-Proofed Systems
The modernized software ensures continued operational efficiency and scalability.
- Client Satisfaction
With reliable IT support and strategic guidance, the company feels secure and prepared for growth.
Testimonial
Why Great IT Support Matters to Healthcare Providers:
Healthcare providers working with sensitive plasma and blood components require dependable IT solutions to maintain compliance and data security. Succurri’s Managed Services Business package not only solved critical IT issues but also positioned the company for sustainable growth by modernizing its digital infrastructure.
