Case Study: Enhancing IT Services & Support Landscape Construction Contractor
Overview
The client is a respected regional landscape construction contractor specializing in new landscape builds for high-net-worth clients in the Greater Seattle area. Known for delivering world-class landscapes, they experienced rapid growth from 10 to 60 employees within just a few years. This growth presented unique IT challenges as they scaled from a small to medium-sized company.The Challenge:
Regional landscape construction contractor encountered several IT challenges as they expanded:
- Hypergrowth and Scalability
The rapid increase in size and scope required IT systems capable of scaling efficiently.
- Distributed Workforce
With teams working remotely and on job sites, they needed secure, mobile-friendly access to project files, time tracking, and collaboration tools.
- Operational Inefficiency
Frequent network slowdowns and IT downtime during critical project phases threatened productivity and strained employee morale.
- Lean IT Infrastructure
The client sought to maintain cloud-first IT systems to support remote work while minimizing on-site server maintenance.
- Enhanced Cybersecurity
Protecting sensitive project data and client information required an updated security strategy to handle the increased data flow.
“What I like about working with Regional landscape construction contractor is that they embraced the idea of creating a really lean, cloud-based technology philosophy. They invested upfront, and now they’re reaping the rewards—very few support requests, reliable systems, and happy staff. We get to focus on strategic IT improvements rather than putting out fires.”
— Andrew Eckstrom, Succurri VCIO
Succurri’s Solution:
Succurri deployed its Managed Services Business package, focusing on mobility, scalability, and security. Key elements of the solution included:
- 24/7 IT Support
- Provided real-time remote assistance to resolve issues as they arose, particularly during peak project periods.
- Delivered consistent help desk support for all staff, regardless of location.
- Cloud-Based Collaboration Tools
- Migrated the client to Microsoft 365, enabling secure file sharing, email access, and real-time collaboration from mobile devices and tablets.
- Established remote work protocols to ensure secure and reliable access to project data.
- Proactive Monitoring and System Optimization
- Implemented proactive IT monitoring to detect and resolve potential issues before they disrupted operations.
- Regularly optimized systems to maintain peak performance and reduce network downtime.
- Cybersecurity Enhancements
- Upgraded endpoint security to protect client data and company information from potential threats.
- Implemented secure mobile device management (MDM) to safeguard iPads, smartphones, and field tablets.
- Lean IT Infrastructure
- Eliminated on-site server dependencies by transitioning to cloud-based systems, significantly reducing maintenance costs and complexity.
- Enabled easy access for field workers to design documents, time logs, and communication tools using cellular broadband and mobile-friendly systems.
Results:
Since partnering with Succurri, Regional landscape construction contractor has seen remarkable improvements in their IT environment:
- Reduced Downtime
Minimization of network slowdowns and service interruptions, enhancing overall productivity.
- Enhanced Mobility and Collaboration
Teams can access files, update project details, and log time from any device, streamlining operations.
- Improved IT Scalability
As the company grew, IT systems easily adjusted without sacrificing stability or performance.
- Enhanced Data Security
Updated cybersecurity protocols protected client data, giving both employees and management peace of mind.
- Operational Efficiency
Cloud-based solutions reduced on-site IT management, allowing the team to focus on landscape projects rather than tech issues.
Testimonial
Why IT Matters to Landscape Construction Contractors:
For service contractors experiencing hypergrowth, maintaining operational efficiency and mobility is crucial. Succurri’s tailored IT solutions helped Regional landscape construction contractor navigate rapid expansion without sacrificing IT reliability or employee productivity.
By transitioning to cloud-based systems and adopting a mobile-first IT strategy, Regional landscape construction contractor can continue to scale confidently while maintaining high standards of service and security.
