Case Study: IT Services and Support for Engineering & Manufacturing Operations

Client Profile:

A business owner managing both an engineering design firm and manufacturing operation that designs motors and breaking systems using SolidWorks that needed a consistent and responsive IT partner to support dual business models under one strategic umbrella and complex software licensing, a robust file management/vault system as well as cnc systems and networked shop floor tools for manufacturing.

A business owner managing both an engineering design firm and a manufacturing operation specializing in motors and braking systems. The client needed a consistent and responsive IT partner to support dual business models under one strategic umbrella. They also required management of complex software licensing, a robust file management/vault system, CNC systems, and networked shop floor tools for manufacturing.

The Challenge:

The client faced several IT challenges due to the complexity of running both engineering and manufacturing environments:

Separate IT environments between engineering (design-focused) and manufacturing (production-focused) created inefficiencies.

The need to ensure real-time access to design files and proper version tracking.

Due to the global distribution of products, the client needed enhanced data protection to secure intellectual property.

Heavy reliance on SolidWorks for 3D modeling, which required robust licensing management and version control.

CNC systems and shop floor tools required reliable network infrastructure to minimize downtime.

The client used Billquick for accounting, invoicing, and project management, requiring reliable integration with IT infrastructure.

“This is a company that was birthed out of the founder’s brilliance—revolutionary motors, braking, and cooling systems that are sold all throughout the world. It’s just fascinating to see a unique niche in the industry. They know who they are, they know what they’re doing, and that makes it really easy for us to deliver successful support.”

— Andrew Eckstrom, Succurri VCIO

Succurri’s Solution:

Succurri deployed its Managed Services Business package, designed for companies with demanding technical environments. Key components of the solution included:

  • Proactive issue detection, minimizing downtime for both engineering and manufacturing processes.
  • Immediate remote help desk support, especially critical during project deadlines and overnight production runs.
  • Managed the SolidWorks licensing server and set up a file management vault system for secure version control and collaborative editing
  • Implemented network monitoring to ensure that licensing and vault services remained operational.
  • Upgraded network infrastructure to reduce downtime during CNC operations.
  • Installed redundant cabling and secure connections to maintain manufacturing consistency, even during overnight production shifts.
  • Integrated the ERP system into the IT environment, ensuring seamless data flow between design, manufacturing, and business management functions.
  • Provided regular system maintenance and performance checks to optimize usage.

 

Results:

Succurri’s support led to significant operational improvements:

Real-time support reduced interruptions, especially during manufacturing and design phases.

Minimized downtime and improved collaboration between engineering and manufacturing teams.

Reduced the risk of intellectual property theft, crucial given the global application of their products.

Streamlined collaboration using SolidWorks with vault integration, reducing errors and redundant work.

Efficient data flow between design, production, and business operations, resulting in better resource management.

Testimonial

"Both of my businesses use Succurri for all of our IT support needs. Fast, friendly, and knowledgeable. Highly recommend to other business owners."
Dan B.
Owner
Case Study Unified IT Support for Engineering & Manufacturing Operations

Why Great IT Support Matters to Engineering and Manufacturing:

Engineering and manufacturing firms face unique IT challenges due to their blend of high-tech design software and reliable production systems. Succurri’s tailored managed services not only stabilized the client’s IT environment but also enhanced operational efficiency and data protection, crucial for maintaining their global reputation.

Succurri’s approach allowed the client to focus on innovation while maintaining a secure, efficient, and future-proof IT infrastructure.

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