Case Study: IT Services and Support for Engineering & Manufacturing Operations
Client Profile:
A business owner managing both an engineering design firm and manufacturing operation that designs motors and breaking systems using SolidWorks that needed a consistent and responsive IT partner to support dual business models under one strategic umbrella and complex software licensing, a robust file management/vault system as well as cnc systems and networked shop floor tools for manufacturing.
A business owner managing both an engineering design firm and a manufacturing operation specializing in motors and braking systems. The client needed a consistent and responsive IT partner to support dual business models under one strategic umbrella. They also required management of complex software licensing, a robust file management/vault system, CNC systems, and networked shop floor tools for manufacturing.
The Challenge:
The client faced several IT challenges due to the complexity of running both engineering and manufacturing environments:
- Fragmented IT Infrastructure
Separate IT environments between engineering (design-focused) and manufacturing (production-focused) created inefficiencies.
- Data Integrity and Collaboration
The need to ensure real-time access to design files and proper version tracking.
- Cybersecurity Concerns
Due to the global distribution of products, the client needed enhanced data protection to secure intellectual property.
- Complex Software Needs
Heavy reliance on SolidWorks for 3D modeling, which required robust licensing management and version control.
- Manufacturing Reliability
CNC systems and shop floor tools required reliable network infrastructure to minimize downtime.
- Custom ERP and Business Management
The client used Billquick for accounting, invoicing, and project management, requiring reliable integration with IT infrastructure.
“This is a company that was birthed out of the founder’s brilliance—revolutionary motors, braking, and cooling systems that are sold all throughout the world. It’s just fascinating to see a unique niche in the industry. They know who they are, they know what they’re doing, and that makes it really easy for us to deliver successful support.”
— Andrew Eckstrom, Succurri VCIO
Succurri’s Solution:
Succurri deployed its Managed Services Business package, designed for companies with demanding technical environments. Key components of the solution included:
- 24/7 Monitoring & Remote Support:
- Proactive issue detection, minimizing downtime for both engineering and manufacturing processes.
- Immediate remote help desk support, especially critical during project deadlines and overnight production runs.
- SolidWorks Licensing and Collaboration Support:
- Managed the SolidWorks licensing server and set up a file management vault system for secure version control and collaborative editing.
- Implemented network monitoring to ensure that licensing and vault services remained operational.
- CNC and Shop Floor Network Support:
- Upgraded network infrastructure to reduce downtime during CNC operations.
- Installed redundant cabling and secure connections to maintain manufacturing consistency, even during overnight production shifts.
- Custom ERP Support (Billquick):
- Integrated the ERP system into the IT environment, ensuring seamless data flow between design, manufacturing, and business management functions.
- Provided regular system maintenance and performance checks to optimize usage.
- Enhanced Data Security:
- Deployed endpoint security and antivirus solutions to protect intellectual property.
- Set up automated backups and disaster recovery plans to secure design data and operational records.
- Strategic IT Leadership (vCIO):
- Regular Quarterly Business Reviews (QBRs) to align IT investments with business growth.
- Strategic guidance on cybersecurity best practices and technology roadmapping for future needs.
Results:
Succurri’s support led to significant operational improvements:
- Faster Issue Resolution
Real-time support reduced interruptions, especially during manufacturing and design phases.
- Stable and Secure IT Environment
Minimized downtime and improved collaboration between engineering and manufacturing teams.
- Improved Data Security
Reduced the risk of intellectual property theft, crucial given the global application of their products.
- Enhanced Productivity
Streamlined collaboration using SolidWorks with vault integration, reducing errors and redundant work.
- Seamless ERP Integration
Efficient data flow between design, production, and business operations, resulting in better resource management.
Testimonial

Why Great IT Support Matters to Engineering and Manufacturing:
Engineering and manufacturing firms face unique IT challenges due to their blend of high-tech design software and reliable production systems. Succurri’s tailored managed services not only stabilized the client’s IT environment but also enhanced operational efficiency and data protection, crucial for maintaining their global reputation.
Succurri’s approach allowed the client to focus on innovation while maintaining a secure, efficient, and future-proof IT infrastructure.